Refund Policy

Last Updated:  21 March 2024

Thank you for choosing Aalore! We strive to provide our customers with a valuable and effective SaaS application. This Refund Policy outlines the circumstances under which you may be eligible for a refund after purchasing a subscription to our service.

General Policy

Aalore Pvt Ltd offers a 7-day money-back guarantee on all new subscriptions. This means you can request a full refund within 7 days of your initial purchase if you are unsatisfied with our service.  After 7 days, all charges are non-refundable.

Reasons for Refunds

We will honor refund requests for the following reasons:

  • Technical Issues: If you encounter technical problems that prevent you from using our core functionalities and our support team is unable to resolve them within a reasonable timeframe.
  • Misrepresentation: If the features and functionalities of our app were misrepresented in our marketing materials or during the sales process.

Non-Refundable Services

  • Partial Use: Refunds will not be granted for partial use of your subscription period.
  • Downgrades: If you downgrade your subscription plan, you will not be refunded for the difference in price between your original plan and the downgraded plan.
  • Cancellation After Refund Period: Cancellations submitted after the 7-day money-back guarantee window will not be eligible for a refund.

How to Request a Refund

To request a refund, please contact our support team within 7 days of your purchase at hi@aalore.com. Please include your name, the email address associated with your account, and a brief explanation for requesting a refund.

Processing Time

Once we receive your refund request, we will review it and respond within [Number] business days. If your request is approved, your refund will be processed within [Number] business days using the original payment method used for purchase.

Contact Us

If you have any questions about this Refund Policy, please feel free to contact us at [Email Address] or [Phone Number].

Please Note

Aalore Pvt Ltd reserves the right to modify this Refund Policy at any time without prior notice. We recommend that you review this policy periodically for any changes.